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Frequently Asked Question

1. What types of Christmas products do you sell?

We offer a wide range of festive items including Christmas decorations, ornaments, lights, wreaths, garlands, tableware, stockings, gift ideas, and more — all designed to make your holiday season magical.

2. How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Shipping times vary based on your location, but most orders arrive within 5–10 business days. You’ll receive tracking information once your order is on the way.

3. Do you offer international shipping?

At this time, we offer shipping within Canada and the USA. We're working on expanding to more countries in the future — stay tuned!

4. Can I return or exchange an item?

We accept returns only if you receive the wrong item or a defective product. If this happens, please contact us within 7 days of delivery with your order number and a photo of the item. We’ll be happy to resolve the issue as quickly as possible.

5. How can I contact customer support?

You can reach us anytime via our Contact Us page or email us at novashopstore.2@gmail.com. We aim to respond within 24 hours on business days.